Thank you for visiting Jadroo.com. Following are the terms and conditions that constitute our delivery policy.
Delivery Policy for Domestic Retail Sales
Our policy for retail sales within Bangladesh
Delivery processing time:
All orders are processed within 1-3 business days. Orders delivery option available seven days a week.
If we are experiencing a high volume of orders, delivery may be delayed by a few days. Please allow additional days in transit for delivery.
Delivery rates & delivery estimates:
Delivery charges for your order will be calculated and displayed at checkout.
|Delivery Method||Estimated delivery time||Delivery cost|
|Standard||2 business days||60 taka|
|Urgent||1 business days||120 taka|
|All over Bangladesh||2-3 business days||150 taka(min)|
- Urgent and standard delivery is only available for orders with delivery addresses within Dhaka.
- Outside Dhaka delivery costs depend on product size and quantity. Delivery costs have to be paid in advance.
- Delivery delays can occasionally occur.
- If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery Policy for Domestic Wholesale
Our policy for wholesale within Bangladesh
- Wholesalers can come to our warehouse between (3pm - 5pm) 7 days a week and pick their desired quantity of product from the warehouse. Our warehouse location is given with a link.
- Jadroo.com can deliver any quantity of product to the wholesale customer’s desired address with only 60 taka delivery charge.
Delivery Policy for Preorder (International Sales)
Our policy for cross-border retail sales (Door to door from Global Manufacturer to Customer) in Bangladesh
Return & Refund Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please send it right away with our delivery man. In case not performing the immediate method you will get a 7 days easy return policy by informing us via our helpline.
- Customers have to pay product return charge for 7 days return policy.
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery, watches, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
7 Day Return Policy
- Customers have to notify us within 7 days for exchange policy. If a customer does not like the product, size issue or color issue happens then the customer have to pay extra 60 taka delivery charge to exchange the product.
- In case of a wrong or damaged product Jadroo.com will exchange the product free of charge.
- In case of claiming the free exchange policy, customers need to check the product when delivery happens and claim it right away.
Valid Reasons To Return An Item
- Delivered Product is damaged (physically destroyed or broken) / defective (not working on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only. Customers cannot refund the delivery cost.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee will not be refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Jadroo pre-order products.
|Payment Method||Refund Option||Refund Time|
|Bkash||Bkash||2-3 Business Days|
|SSL Wireless||Online payment Reversal||7-15 Business Days|
|Cash On Delivery(COD)||Bkash/online payment refund||2-3 Business Days|
Please NOTE your refund request might be cancelled/ disqualified for the following reason:
- Customer phone was unreachable
- The delivery was rescheduled by the customer
*How do I know if my product has a warranty?
If a warranty is offered on a product, the warranty period will be displayed on the product page, right under product price with a short description or in the product description section.
Jadroo.com will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under this warranty policy, customers will have to pay for that part.
*Expressed and Implied Warranty
For expressed warranty customers will find all the terms and conditions written in the product warranty section. Product merchantability and fitness for a particular product will automatically apply as an implied warranty.
*Jadroo reserves the right to modify these Return & Refund policies. Such modifications shall be effective immediately upon posting on Jadroo.com. You are responsible for the reviewing of such modifications. Your continued access or use of Jadroo.com shall be deemed your acceptance of the modified Return & Refund policies.